At Roam Prepare, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines how we handle order processing and shipping.
Order Processing
- All orders are processed within 1–3 business days after confirmation
- Orders are not processed on weekends or public holidays
- Once your order is confirmed, you will be contacted for verification if required
Shipping Method
We operate using reliable courier services to ensure safe delivery of your products. All orders are shipped using the Cash on Delivery (COD) method.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout
- Any additional delivery fees will be clearly communicated before order confirmation
Order Tracking
Once your order has been shipped:
- You may receive a confirmation message or call with tracking details (if available)
- You can also contact us to inquire about your order status
Delivery Attempts
- Our courier partners may attempt delivery more than once
- It is important to provide accurate contact and address details to avoid delays
- If delivery fails due to incorrect information, your order may be canceled
Delays and Issues
While we aim to deliver orders promptly, delays may occur due to:
- High order volumes
- Weather conditions or unforeseen logistical issues
- Incomplete or incorrect address details
We appreciate your patience in such situations.
Damaged Packages
If your package arrives damaged:
- Please report the issue within 48 hours of receiving your order
- Provide clear details or photos to help us resolve the issue quickly
Contact Us
For any shipping-related questions or concerns, feel free to contact us:
Email: [email protected]